FAQs

• Purchase 

 

How should I purchase your goods online?

What payment methods do you accept?

When can I get my goods after purchase online?

How can I receive my purchase?

What is the warranty period?

Return Policy 

Refund Policy

 

Maintenance 

 

1.How should I clean/disinfect and maintain my CPAP machine and Mask?
 
2.How do I get my machine serviced and what would be included in servicing?
 
3.How often should I change the filter; can I wash it?
 
4.How do I disassemble the mask to wash?
 
5.How do I clean the humidifier tub when observed to have white residue, mineral stain or rust on it?
 
6.How often should I change my mask?
 
7.What type of water should I fill into the humidifier tub and how often should I change the water?
 
8.How can I get a replacement for my SD card?
 

  

Clinical Questions

What is Obstructive Sleep Apnea (OSA)?

What is Continuous Positive Air Pressure (CPAP)?

How do I know if I need a CPAP?

Are there alternatives to CPAP therapy? Yes

How Can I Tell if CPAP is Working/not working?